High Adventure Holidays is a trading name of High Adventure Outdoor Education Centre Ltd which is a UK registered and regulated company (Reg 09190563 & Vat 196 6847 41) and its trading and registered office address is; High Adventure OEC, 233 Keighley Road, Cowling, North Yorkshire, BD22 0AA.

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Please take time to read the following terms and conditions carefully. They are the basis of the contract between yourself and High Adventure Holidays.

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A contract will exist between the customer (C) and High Adventure Holidays (HAH) when the customer has paid a deposit. You will then receive a confirmation/invoice. If you think anything is incorrect please contact us straight away. All correspondence will be with the Customer named on the confirmation invoice who accepts the following conditions on behalf of all participants. The contract is governed by English Law and any dispute will be dealt with under the exclusive jurisdiction of the courts of England and Wales. Please note that we do not store credit card details nor do we share customer details with any 3rd parties.

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Your final payment

The balance of your account is payable no later than 10 weeks before holiday commencement. If payment is not made by the due date, High Adventure Holidays reserve the right to advise you of the cancellation of your holiday booking and make a cancellation charge at the appropriate rate. Full payment must accompany bookings made within 10 weeks of departure.

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Changing your booking or travel

If we are forced to make changes High Adventure Holidays will do its utmost to provide all of the arrangements that have been confirmed, but must reserve the right to alter or cancel any activities, accommodation or other arrangements, if operational, weather or other considerations so dictate.

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If we have to make a major change to your holiday, we will offer a suitable alternative if available, or 100% refund, if we are not able, in our opinion, to offer an alternative that is sufficiently comparable. Compensation will be paid as below if we have to make a major change to your holiday within 10 weeks of holiday commencement, unless the change is due to circumstances beyond our reasonable control, including but not limited to war, riot, civil commotion, act of God, industrial dispute, Government action, epidemic, disease, adverse weather or natural disaster.

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56–29 days – 10% of holiday price
28–15 days – 15% of holiday price
14 days or less – 25% of holiday price

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Cancelling your holiday or travel

If you find that you cannot take your High Adventure holiday and have to cancel, for whatever reason, your deposit will be forfeited to cover our costs. If we receive your written cancellation within 56 days of your holiday commencement date, higher cancellation charges will be made, as follows:

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70 to 29 days prior to commencement – 30% of the total holiday price.
28 to 15 days prior to commencement – 45% of the total holiday price.
14 to 1 days prior to commencement – 100% of the total holiday price.
On or after the commencement date – 100% of the total holiday price.

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The date of effective cancellation is calculated on the day of receipt of written advice in our Customer Service office.

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We recommend that on booking your holiday, you take out appropriate insurance that covers you for the activities you’ll be participating in and which may cover you for cancellations.

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Any complaints

If there is any problem with the holiday, we want to put this right for you as soon as possible. Please bring your concern or your complaint to the attention of your Group Leader/Centre Manager straightaway. If we have been unable to find a solution, you have 28 days from the end of your holiday to write to us to explain your grievance. High Adventure Holidays will acknowledge this straightaway and will reply in detail within 28 days of receipt.

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Our responsibility

High Adventure Holidays accepts responsibility for those elements of the holiday arrangements which are under our direct control, and for the acts and/or omissions of our employees, agents, subcontractors and suppliers. Save as set out below, no liability is accepted for personal illness, injury or death.

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We do accept responsibility for any personal illness, injury or death which results from the negligent (as the word is understood in the English Law) acts or omissions of any servant or agent, or any supplier, working on our behalf in the provision of services or facilities to you and whilst acting within the scope of their employment.

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We cannot be held responsible for the loss of enjoyment or additional expenses due to delays or changes in any travel arrangements or other services which are caused by circumstances amounting to force majeure, such as, but not limited to war, riot, civil commotion, act of God, Government action, epidemic, disease, natural disaster, industrial dispute or adverse weather conditions. We can only be liable for the provision of special requests where we have confirmed their availability in writing.

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Should you or any member of your party have the misfortune to suffer illness, injury or death during the period of your holiday, arising out of an activity which does not form part of the arrangements made by us, we shall, where appropriate, and subject to our reasonable discretion and prior agreement, give you and your family every help that we can by way of initial assistance, including initial legal costs associated there with, up to a maximum value of £5,000 per booking. You must request such assistance within 90 days from the date of the misadventure and in the event of there being a successful claim for costs against a third party or there being suitable insurance policies in force, the costs incurred by High Adventure Holidays shall be recoverable from yourselves.

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We shall not be liable in respect of any loss of profits, damage to goodwill or any type of special, indirect or consequential loss even if such loss was reasonably foreseeable or we have been advised of the possibility of you incurring the same. Subject to the above and excluding liability for death or personal injury, our liability shall be limited to £15,000 (pounds sterling) in respect to any one claim.

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Your responsibility

It is the responsibility of the customer to advise High Adventure Holidays of any special dietary, medical or any other special needs of any person included in the booking. This should be communicated in writing or by telephone at the time of booking. This information will be reconfirmed to you in our documentation.

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It is also the responsibility of the customer to fully advise High Adventure Holidays, when booking, and then follow this up in writing, of any illness, disabilities, social or behavioural problems that a youngster currently has, or has recently experienced, which might affect the youngster or other guests during the High Adventure Holiday.

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We reserve the right to exclude any person before or after holiday commencement if important personal details have not been fully declared and/or his/her behaviour is incompatible with the general enjoyment and wellbeing of others. Any costs involved in this would be entirely at the responsibility and expense of the Customer, to whom any costs for damage and other expenses incurred would also be charged.

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Insurance suitable for all the activities you are due to take part in is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, adventurous activities you are due to take part in, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

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High Adventure Holidays will not tolerate abusive behaviour or bad language towards its staff. Should a client behave in an abusive or disruptive manner, the company reserves the right to terminate the contract between us. In such circumstances the client will have no further redress against the company in respect of any lost part of the holiday or additional expenses incurred.

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Personal property

Your personal property, including baggage, is your own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility. Please check your insurance policy to see what personal items are covered and in what circumstances as this might influence what you bring with you.

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Data Protection

The personal information requested at the time of booking and on subsequent proformas is held on computer and required to allow our employees and suppliers to provide the promised holiday to our normal high standards. By providing us with the information required for booking you are deemed to accept the above and to have gained consent from the parents of all members of your party to disclose their details to us. If you book with High Adventure Holidays or request  information, then you consent to receive future mailings and information from High Adventure Holidays. If you do not wish to receive these mailings, please advise at the time of booking or alternatively write to High Adventure Holidays.

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Photography

We regularly take photographs and videos for promotional and training purposes, if you do not want your family to appear in these you must write to High Adventure Holidays Customer Service and inform High Adventure staff on arrival.

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November 2023